FAQs

The virtual reality experience lasts 30 minutes. We recommend planning about 40 minutes in total to account for check-in and use of the lockers.

The immersive experience is available in three languages: English, Spanish, French, and Mandarin Chinese.

The Greenhouse (401 S Gardner Ave, Charlotte, NC 28208)

(tba)

No, phones and smartwatches are not permitted in the VR room, as their signals can disrupt the immersive experience. We provide secure lockers to store your devices safely.

It may cause dizziness in some people, though this is rare. Our team is always on hand to assist if needed.

Yes, our shop offers a selection of drinks and snacks.

Yes, we provide secure lockers for our visitors.

You can book for multiple people based on availability. However, we ask that you split into groups of 10 or fewer upon arrival, as that is the maximum number of people who can interact together during the experience.

Our online ticketing opens slots 3 months in advance. You can book any available slot within that period.

No, tickets are non-modifiable, as stated in our Terms and Conditions.

No, we can scan your ticket directly from your phone. However, printing it may be useful if you prefer a paper copy with your entry information.

Yes, subject to availability, you can purchase tickets on-site for the same day or a future date directly at the venue. However, we recommend booking online in advance to guarantee availability.

Tickets are non-refundable and non-cancellable

Yes, you can give your ticket to someone else. However, if it is a reduced-price ticket, the person will need to present valid proof of eligibility or pay the price difference at the entrance.

If you're running late, please call us as soon as possible. We will do our best to accommodate you.

The experience is not permitted for children under 8 years old. Children remain under the full responsibility of their parents. If a child needs to leave during the experience, a responsible adult must stay with them.

No, the venue is not accessible for wheelchair users or people with reduced mobility, as it requires descending 2 flights of stairs to the basement.

No, the immersive VR experience is not suitable for people with heart conditions or epilepsy.

Yes, the headset can accommodate glasses, and our team will help you adjust the focus for your comfort.

Unfortunately no. The content is not subtitled.

Yes. The headset uses external speakers positioned above the ears. The volume can be adjusted for optimal comfort.

No, wearing a VR headset is incompatible with carrying a baby or pushing a stroller.

We recommend using a wheelchair instead, as other participants will not be able to see your cane in the VR space, which could cause accidents.

Yes! For more fragile visitors, we recommend coming with a companion or using a wheelchair to ensure safety throughout the experience.